Terms of Service

These Terms of Service ("Terms") govern your access to and use of the telecommunication services, wholesale voice routes, A2P SMS pipelines, CPaaS APIs, and cloud dialer platforms provided by Mind Tree Communication Limited, a company incorporated under the laws of Hong Kong.

1. Acceptable Use and Traffic Policy

Customers and interconnecting carriers agree not to use the services for any unlawful purpose, including but not limited to the transmission of unsolicited spam, illegal robocalling, Wangiri fraud, artificial traffic inflation (ATI), or transmission of malware. Mind Tree Communication reserves the right to immediately suspend any SIP trunk or SMPP bind engaged in abusive traffic.

2. Service Level Agreement (SLA)

Mind Tree Communication provides high-availability services with a target core switching uptime of 99.999%. Scheduled maintenance windows are announced to carrier NOC contacts at least 72 hours in advance.

3. Rates, Billing and Currency

Wholesale voice and SMS rates are governed by bilateral master services agreements (MSAs) and periodic rate deck updates sent via email. Unless specified otherwise, all billing is calculated and settled in United States Dollars (USD).

4. Governing Law and Jurisdiction

These Terms and any bilateral dispute arising out of or related to our telecommunication services shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of law principles.

5. Inquiries

For legal or master services agreement inquiries, please contact: