Privacy Policy

Mind Tree Communication Limited ("Mind Tree", "we", "us", or "our"), headquartered at Unit 1805, 18/F, Crawford House, 70 Queen's Road Central, Central, Hong Kong, respects your privacy and is committed to protecting personal data. This privacy policy informs you about how we handle personal data when you visit our website, use our wholesale voice, A2P SMS, CPaaS APIs, and cloud call center dialer services.

1. Information We Collect

We collect information you provide directly to us when requesting rate decks, inquiring about bilateral interconnects, or signing up for services, including your name, company name, corporate email address ([email protected]), IP addresses, and routing preferences. In the course of telecommunication transit, we process Call Detail Records (CDRs) and message telemetry strictly for switching, routing, and billing reconciliation.

2. How We Use Your Information

We use collected information to:

• Provision and operate wholesale voice SIP trunks and SMPP messaging channels
• Authenticate API requests and prevent unauthorized access or telecom fraud
• Generate accurate billing, invoicing, and bilateral swap reconciliations
• Comply with applicable telecommunication laws and regulatory directives in Hong Kong and international jurisdictions

3. Data Retention and Security

Telecommunication metadata and CDRs are retained strictly in accordance with statutory accounting and regulatory mandates. We implement physical, electronic, and procedural safeguards in accordance with ISO 27001 standards to protect against unauthorized access.

4. Contacting Our Data Protection Officer

If you have any questions regarding this Privacy Policy or our data handling practices, please write to our privacy desk at: